Standard Delivery Terms and Conditions
1. Delivery Coverage: Delivery is available within the specified service areas only. Kindly confirm your location before placing an order.
2. Delivery Timing: Deliveries will be made within the selected time slot. Exact delivery times cannot be guaranteed due to varying traffic conditions and operational factors.
3. Same-Day Delivery: Orders for same-day delivery must be placed before [insert cut-off time]. Orders received after this time will be delivered the next day.
4. Recipient Availability: The recipient must be available to receive the flowers at the provided address during the chosen delivery slot. If unavailable, the order may be left with a representative or at a safe location.
5. Re-Delivery Charges: If the initial delivery attempt fails due to the recipient’s unavailability or incorrect address provided, additional charges may apply for re-delivery.
6. Delivery Confirmation: Proof of delivery will be provided via message or email once the flowers have been successfully delivered.
7. Order Changes: Any changes to delivery details (address, date, recipient) must be communicated at least 24 hours before the scheduled delivery time.
8. Force Majeure: The florist will not be held responsible for delivery delays caused by unforeseen circumstances, such as weather conditions, road closures, or emergencies.
9. Product Substitution: In the event a specific flower type is unavailable, a suitable replacement of equal or greater value will be used.
10. Quality Assurance: Flowers are delivered fresh and in premium condition. Should there be any issues with the delivered product, please contact us within 24 hours for assistance.
By placing an order, you agree to the above delivery terms and conditions.
